Effective Date: 04 November 2024

At Boostfunders, we strive to provide our users with a transparent and fair refund process. This Refund Policy outlines the terms under which users may request refunds for contributions made through our platform.

1. Refund Eligibility

Refunds may be requested under the following circumstances:

• Campaign Cancellation: If a campaign is canceled before its funding deadline, backers are eligible for a full refund of their contributions.
• Failure to Deliver Rewards: If a creator fails to deliver promised rewards within the timeframe specified in the campaign, backers may be eligible for a refund upon formal request.
• Unauthorized Transactions: If you believe an unauthorized transaction has occurred through your account, you must notify us immediately. We will investigate the claim, and if substantiated, a refund will be processed.

2. Requesting a Refund

To initiate a refund request, please follow these steps:

1. Contact Support: Reach out to our customer support team at [support@boostfunders.com] with your request, including relevant details such as:
   • Your account information
   • The campaign title
   • The amount contributed
   • The reason for the refund request
2. Timeframe for Requests: Refund requests must be submitted within [30 days] of the campaign’s cancellation or the delivery deadline.
3. Review Process: Boostfunders will review your request within [14 days]. We may require additional information to process your refund.

3. Refund Processing

Once a refund is approved:

• Processing Time: Refunds will be processed to the original payment method used during the transaction. Please allow [5-10 business days] for the funds to appear in your account.
• Fees: Please note that any transaction fees incurred during the original contribution may not be refundable.

4. Limitations on Refunds

• Campaign-Specific Policies: Each campaign may have its own refund terms. We recommend reviewing the campaign’s details before contributing. If a campaign’s refund policy differs from ours, the creator’s policy will take precedence.
• Non-Refundable Contributions: Certain contributions may be marked as non-refundable, particularly in cases where funds have already been allocated or utilized by the campaign creator.

5. Changes to the Refund Policy

Boostfunders reserves the right to modify this Refund Policy at any time. Any changes will be effective upon posting the revised policy on our website. We encourage users to review this policy periodically for updates.

6. Contact Information

For any questions regarding this Refund Policy or to request a refund, please contact us at: Boostfunders Support Team
Email: contact@boostfunders.com